Another case of language and cultural differences hindering tech support. I can’t imagine where I would start in trying to explain what an ‘e’ looks like over the phone. (I wonder if they ask that one in the list of Microsoft interview questions.)
Social Engineering for Dummies
Kevin Mitnick is a big fan of social engineering. Most of the ‘hacking‘ that he did was just a matter of calling someone up and convincing them to give him information without proof of authorization. This woman is no Mitnick, as he would have never called Apple Computer and asked them how to hack the FBI criminal database.
Sad Mac from Hell!
I’ve never liked seeing the ‘Sad Mac’ icon, but I never really thought of it as demonic…