Category: Support This!

These audio files came to me by way of an ex-Apple employee who had worked tech support. This person did not personally take any of these calls, but I trusted the source enough to know they were real. I know these are just eighteen calls out of millions that Apple Tech Support has handled over the years; but even as such a small sampling it serves as a reminder that not everyone out there is as comfortable with computers as us geeks. It has always been a struggle for me to get my co-workers to picture their parents, rather than an ideal user, when trying to design features and user flow.

2006/05/202006/05/20

Hold music appreciation

Sometimes I get the impression that hold music is really a gauntlet designed to weed out those who truly need tech support from those that just want someone to talk to. Apparently I’m not the only one.

2006/05/202006/05/20

He wants a microphone, he gets recorded. Stupidity can be forever…

For want of a microphone this guy was recorded himself. I wonder sometimes how some of these people would feel if they encountered this site years later and got a chance to hear themselves. Would they be embarassed, or would they write me email and call me a shithead?

2006/05/202006/05/20

Now that’s a hardware mod!

We’ve all seen pictures of old Macs turned into fishbowls, but those people were done with their comptuers. This guy, long before the advent of case modders, took a saw to his Macintosh, and then called tech support to ask for help. If he had only electrocuted himself he would have been a perfect candidate for the Darwin Awards!

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