Category: Support This!

These audio files came to me by way of an ex-Apple employee who had worked tech support. This person did not personally take any of these calls, but I trusted the source enough to know they were real. I know these are just eighteen calls out of millions that Apple Tech Support has handled over the years; but even as such a small sampling it serves as a reminder that not everyone out there is as comfortable with computers as us geeks. It has always been a struggle for me to get my co-workers to picture their parents, rather than an ideal user, when trying to design features and user flow.

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print, cry, print, cry, print, cry

I think this is the only one of these where I really do feel sorry for the person calling tech support. I feel sorry for the guy at Apple too. I’ve had to help people who are this emptionally wrapped up in their problem and you not only have to deal with their lack of technical skill, you have to coax them through every step because their emotional state has shaved ten years off their intelligence.



I use Amazon affiliate links in some of my posts. I think it is fair to say my writing is not influenced by the $0.40 I earned in 2022.