I am beyond impressed that this guy was able to keep any hint of scorn out of his voice. I know I would have probably gotten a little snide, but that’s why I don’t do tech support…
Putting customers in their place
Do not vent on the poor tech support guy expecting it to get you better support. In fact, sit down, shut up, and just let him help your sorry ass.
What does an ‘e’ look like…
Another case of language and cultural differences hindering tech support. I can’t imagine where I would start in trying to explain what an ‘e’ looks like over the phone. (I wonder if they ask that one in the list of Microsoft interview questions.)